I came in recently for a brake change, oil change and tire rotation, and it was a great experience. The service writer was attentive, friendly and professional. She gave me a realistic and accurate wait time (1 hour) which was amazing considering I didn't have an appointment. The waiting area was pleasant, with refreshments available. Excellent experience? Absolutely recommend!
This was the easiest car buying experience in my 20 years of driving. It was extremely busy when my fiance and I went to the dealership, but Yuri Boltyan was eager to find us someone who could help us out. He introduced us to Brian Tolentino, who proceeded to take us on the best test drive we've ever experienced. It literally lasted a half hour; he wanted to make sure we were fully comfortable with the vehicle we were about to purchase. He did not rush us at all!
When we got back from the test drive, we sat with Brian to work out some basic numbers (we were in a rush at the time and did not have time to go though the whole car buying process in one day). We made an appointment for the next day along with Yuri to come back and work out a deal.
My fiance and I were looking for a very specific configuration of the vehicle we were purchasing, and the dealership was going to have to locate it. After they found the car we wanted, we were able to agree on a fair price for both parties. Upon review of the sale that evening, we noticed that the vehicle was missing a package that we really wanted/needed. After this was discovered, the dealership was very apologetic and promised that they would locate the right one with the exact specifications that we wanted. As the vehicle that we wanted was very rare, it took some time for the dealership to arrange a purchase and pick it up. Brian was in constant contact with me throughout the whole process; he went well above and beyond what I have ever experienced from a car salesman before. It may sound strange to say, but I felt that by the end of the whole process he was more of a friend to my fiance and I than our salesman.
Along with Brian, Ken Skeen was working on locating the vehicle for us. Ken also kept consistent contact with us in regard to the status of the car being located. He was very friendly and a pleasure to deal with. Lastly, we met with Tom McGuiness to go over financing. He ran several different scenarios and reviewed multiple warranty options with us. He was a pleasure to work with.
All in all, I only have positive things to say about the people I interacted with at Garden City Chrysler Jeep Dodge. I recommend this dealership, and more specifically Brian Tolentino to anyone who is looking for a new Dodge, Jeep, or Chrysler. All together, they found me the exact vehicle I wanted for a price that I could afford, thank you I have never been happier with a new car in my 20 years of driving!!!
Zain was a pleasure to work with, he was very professional and informative .
We had our toddler with us and Zain brought over crayons and a picture of a jeep for her to color in, he even thought about that! He took time to make sure we were comfortable and answered all of our questions. Zain made our purchasing experience a memorable one. I would definitely recommend Garden City to family & friends. Thank you for a great experience purchasing our 2015 Chrysler Town & Country.
We took the finance managers word that they would find us the best possible rate on the purchase of our new durango fron one of the 20 banks that they work with. The finance manager insisted that the best new car rate she could give us was 4.85% even though both of our credit scores are over 800. we ended up buying the car. The very next day I called bank of America and refinanced the loan at 2.69%.
I'm sure she chose the bank that was offering the dealership the biggest incentive. She obviously was not acting in our best interest. make sure you have outside financing secured before you try to deal with these people.
I ALWAYS HAVE GREAT EXPERIENCES DEALING WITH GARDEN CITY JEEP CHRYSLER DODGE RAM WHEN PURCHASING OR LEASING A CAR. THE ONLY SALESMAN I WILL AND HAVE DEALT OVER THE PAST SEVERAL YEARS WITH IS ANDRE SMITH AND ALWAYS MAKE SURE I COME IN ONLY WHEN THE BEST SALES MANAGER IN THE INDUSTRY JOHN NEGRI IS ON DUTY. EVERY SO OFTEN YOU WILL EVEN SEE THE OWNER MIKE VILLANI WALKING THE SALES FLOOR AND GREETING PEOPLE. THE NEW CONSTRUCTION OF THE DEALERSHIP IS BEAUTIFUL AND VERY BRIGHT AND OPEN. I DO MISS THE COZY SMALL AT HOME FEELING OF THE OLD BUILDING, BUT CHANGE IS ALWAYS A GOOD THING AND AM VERY IMPRESSED WITH THE NEW BUILDING'S FEATURES. I HAVE PURCHASED 4 RAM PICKUPS THROUGH THIS DEALERSHIP, ALL SOLD TO ME FROM ANDRE, MY BROTHER HAS PURCHASED A LIBERTY AND MOST RECENTLY A RAM (EXCELLENT CHOICE OF AN UPGRADE IF I SAY), MY BEST FRIEND AND HIS FAMILY HAVE PURCHASED 3 GRAND CHEROKEES FROM ANDRE AND 2 OF MY COLLEAGUES HAVE PURCHASED RAMS FROM THE DEALERSHIP AGAIN FROM THE SALESMAN ANDRE AND ALWAYS FINISHED UP THE PROCESS WITH TOM MCGUINESS IN FINANCE AND THEN JOHN NEGRI ALWAYS MADE SURE TO MAKE EVERYONE FEEL COMFORTABLE DURING THE ENTIRE SMOOTH PROCESS OF GETTING INTO THE NEW VEHICLE. THANKS SO MUCH FOR EVERYTHING GUYS!!!! EVERY CUSTOMER ALWAYS LEAVES SMILING EAR TO EAR DUE TO THE DEALERSHIP AND IT'S STAFF GOING BEYOND REPROACH TO MAKE THE CUSTOMER HAPPY.
Andre Smith provided excellent customer service and was very informative in the car buying process every step of the way. I am a satisfied customer and would recommend this dealership to my friends and family.
Joe did a great job trying to find me the "unicorn" car that I wanted. He did a great job working with me to get to a month payment I was comfortable with while also getting some cash back for my trade. Thanks!
Came to Garden City Jeep after doing some leg worth on Edmund.com. Garden City had the car I was interersted in, no bait & switch. Andre Smith was a pleasure to work with. He was very knowledgeable about the two models I was interested in. He went above board to answer all our questions, made us feel very comfortable. Tommy in finance was awesome too. Thought we would find a car and pick it up in a few days. Instead, we left with our new jeep that afternoon. Professional, efficient,personable, knowledgeable and an all around great experience. A job well done!!
I was looking to trade in my Dodge. My son and I were coming off an unpleasant experience at another car maker brand where we had looked at a used car and felt we had not been treated fairly. Luckily I then went to Garden City Jeep. I worked with a saleman named Jay Capodiferro. As an older woman I have little comfort level and even less knowledge about cars. This makes buying a car a stressful experience for me. Jay, who looks younger than his years but knows quite a lot, had us test drive several Jeeps , and told us in detail the advantages and differences between the models. For me the big issue was that he was VERY pleasant, patient with my questions, and never hard sell ( which totally puts me off as a customer). He was willing to work with our price range, and really wanted to sell me a car that we would be happy with. He put me totally at ease with the process. In the end we purchased a used 2012 Jeep Wrangler Sahara in super condition with low miles. When we decided to purchase the optional gas cap door for the car, Jay arranged for its installation with Tom Herber in the service dept there after only a short wait, so everything would be in place when we drove away. (Thanks Tom!) Jay really went well out of his way to help us even with this small detail. Its so nice to work with a salesman who exhibits care and ethics about what he does. This is a great dealership and I would certainly return there again to make another purchase. And I highly recommend our salesman Jay Capodiferro.
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