Customer Satisfaction Notification S18 Engine Oil Consumption

July 1, 2016

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers.  We are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even after they are sold.  Because your long-term satisfaction is important to us, we are contacting you on important improvements we would like to make to your vehicle.  This will be done at no charge to you.

We are recommending the following improvements be performed on certain 2015 model year Dodge Journey, Jeep® Compass, and Jeep Patriot vehicles equipped with a 2.0L or 2.4L engine.

The engine on your vehicle may experience low oil pressure originating from an oil consumption issue. This may result in oil starvation and possible engine failure.

FCA will repair your vehicle free of charge.  To do this, your dealer will replace the engine. The work will take about 9 hours to complete.  However, additional time may be necessary depending on service schedules.

Simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule a service appointment.  Ask the dealer to hold the parts for your vehicle or to order them before your appointment.

For more information, call: (877) 211-1992.

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